Returns & Exchanges
RETURNS & EXCHANGES
FAULTY PRODUCTS
For Post PNG Customers:
If you have a product that you believe is faulty and can be reasonably being claimed under warranty. (see: Terms and Conditions) Please email us on customercare@postpng.com.pg with the following detail:
Name:
Contact number:
Order number:
Product:
Description of Fault:
*Attach picture of fault if possible
We will forward your email to the supplier for assessment and subsequent action. We will assist you to deal directly with the supplier’s customer support team for all matters regarding your purchase.
Customer pays for return freight.
Post PNG is not liable for any damage caused by handling or freight.
SPARE PARTS
If you need a spare part for one of our products email customercare@postpng.com.pg with the request. Provide the following information:
Name:
Contact number:
Location (Province)
Product:
Part: Either a picture of the part or if you still have the instruction booklet the part number from the instruction booklet.
We will forward your email to the supplier for assessment and subsequent action. We will assist you to deal directly with the supplier’s customer support team for all matters regarding your purchase.
INCORRECTLY RECEIVED
If you have received an order from us and confirm that you have received a wrong product/colour/size, email us on customercare@postpng.com.pg and provide the following details:
Name:
Contact name:
Order number:
Product(s):
Description of what has gone wrong:
We will then promptly get back to you and provide a solution/ talk it through. How we go about solving any incorrectly delivered products can vary quite a bit depending on a range of factors.
You will be required to return the incorrect item within 24 hours of collecting and must be unused and in a resalable condition.
NOT WANTED/INCORRECTLY ORDERED
If you have received an order from us but have incorrectly ordered a product or no longer want the product ordered, email us on customercare@postpng.com.pg within 8 hours of the order and provide the following details:
Name:
Contact name:
Order number:
Product(s):
If the order has already been shipped, you will be liable to bear the cost of freight for the return of the good(s). For goods to be returned, they must be unused and in a resalable condition. Furthermore, we will not accept return of goods for incorrectly ordered product if the customer has had the goods for more than 2 days from the time of delivery.
SHORTAGES:
If you have received an order from us and believe you been short supplied a product or missing something from your order, email us on customercare@postpng.com.pg and provide the following details:
Name:
Contact name:
Order number:
Product(s) missing:
We will forward your email to the supplier for assessment and subsequent action. We will assist you to deal directly with the supplier’s customer support team for all matters regarding your purchase.
N.B. Post PNG MUST be notified within 2 business days of the receipt of the goods of any shortages on that order.
Customer pays for Return freight on ALL Faulty Products, Incorrectly Ordered.
