FAQs

FREQUENTLY ASKED QUESTIONS

  1. Is ordering online secure?
  2. Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our online shop encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. 

 

All of the information you provide during the ordering process is restricted to our staff, and we ensure that all of our employees are up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the Post PNG Online Shop, please feel free to e-mail us at customercare@postpng.com.pg

 

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  1. How do I place my order?
  2. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or log in to your existing account.

 

Our site will maintain on file your billing and shipping information as well so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at Post PNG.

 

Once you have decided how to proceed, you will be prompted to enter the destination Post Office and the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

 

If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order.

 

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit Order" button.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

 

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

 

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  1. How do I get a coupon?

 

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  1. How do I view what’s in my shopping cart?
  2. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

 

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  1. How do I add items to my cart?
  2. To add an item to your cart, navigate to the page of the item you are interested in and then click the “Add to Cart” button, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Quantity" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

 

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  1. How do I remove items from my cart?
  2. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.

 

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  1. How do I change the quantity of a particular item in my cart?
  2. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Quantity" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated Kina amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

 

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  1. How can I sign in and/or edit the information in my account?
  2. If you have previously purchased an item on our website, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by clicking on the email address field under the "Forgotten Your Account ID or Password" tab and click “Submit”. You will receive an email containing a link to reset your password.

 

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  1. How will I know that you have received my order?
  2. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

 

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

 

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  1. What are your shipping and handling rates?
  2. Shipping and handling rates vary depending on the destination of the order and are based on the total weight of the order. All shipping costs are calculated using a Post PNG Limited’s shipping module.

 

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  1. What if I need to change my address or suspend delivery of my items?
  2. Please e-mail our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.

 

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  1. What are your payment options?
  2. There are two payment options.
  3. Credit/Debit cards:

We accept two major cards that is VISA and MasterCard.

  1. Pay At Post Office:

This option will suspend your online order and require you to pay at the Post office to complete that order. An email confirming your order with an order number will be sent to you that will allow you to pay at your nearest Post office.

 

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  1. What is your returns policy?
  2. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to contact our Customer Service department on ecommerce@postpng.com.pg. or visit your delivery Post Office to register your complaint.

Make sure the item is in a resalable condition. Enclose a copy of your invoice and warranty with the returned item and pay the required freight charge.

Ship the package to our Customer Service department on the following.

Post PNG Limited

P.O.Box 02

BOROKO, N.C.D

Sect:35,                Lot: 11

Lawes Road, Konedobu

 

If you have additional questions about our returns policy, please e-mail our Customer Service department on customercare@postpng.com.pg.

 

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  1. What if I have received a defective item?
  2. Defective items (e.g. items delivered with ripped or missing pages, or other damage) may be returned for a replacement or full credit. They must be reported and returned within 30 days of the invoice date.  To report a defective item, please contact our Customer Service department using the information provided at the top of this page. 

 

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  1. How long after placing my order should I expect to receive my shipment?
  2. All orders are shipped from our warehouse within 3 business days of the order being placed. Purchases shipped anywhere in Papua New Guinea will arrive within 7-10 business days of the order date. Orders being shipped outside of Papua New Guinea generally arrive within 2-3 weeks of the order date.

 

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